Privacy Policy
Last updated: April 9, 2026
This Privacy Policy explains how Haandan collects, uses, stores, and shares data when you use our website and Android applications (customer app and provider app). This policy is provided for Google Play compliance and user transparency.
1. Information We Collect
- Account data: name, email, phone number, login identifiers.
- Profile data: address, city, service preferences, provider details (if applicable).
- Booking data: services selected, schedule, status, cancellation/reschedule history.
- Payment data: payment method and transaction metadata (we do not store raw card details).
- Device/app data: app flavor, notification token, platform, basic diagnostic logs.
- Location data: only when required for booking/service location and live service flow.
- Support data: tickets, chat messages, and help requests.
2. How We Use Your Data
- To create and manage your account.
- To process bookings, scheduling, and service delivery.
- To send transactional updates (booking, payment, support, reminders).
- To improve app performance, safety, and fraud prevention.
- To provide customer and provider support.
- To comply with legal and regulatory obligations.
3. Data Sharing
We do not sell personal data. We may share limited data only as needed with:
- Service providers and professionals to complete your booking.
- Payment processors and banking/payment infrastructure partners.
- Cloud and messaging providers used to run app features (for example push notifications).
- Legal authorities where required by law.
4. Permissions Used in Android Apps
| Permission | Purpose |
|---|---|
| Location | Service address selection, provider tracking, and booking flow. |
| Notifications | Booking updates, reminders, support and account alerts. |
| Camera / Media (if granted) | Uploading profile, KYC, or support-related documents/images. |
5. Data Retention
We retain data only for as long as needed to provide services, resolve disputes, maintain security, and comply with legal/tax/accounting requirements. Retention duration may vary by data type.
6. Data Security
We use reasonable administrative and technical safeguards to protect user data. No internet transmission or storage system is 100% secure, but we continuously work to protect your information.
7. Your Rights and Choices
- Access, update, or correct your account information.
- Manage notification preferences in app settings.
- Request deletion of your account and personal data (subject to legal requirements).
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.
10. Contact Us
For privacy-related requests, contact us at support@haandan.com.